Workshop Inside Sales

Business School

1 day

Parc Hôtel Alvisse, Luxembourg

You want to boost your Customer Service employees towards a new value-added business. You want to make them more autonomous with your customers and develop a new sales communication strategy, all in collaboration with the sales forces.

 

Goals :

  • Achieve better results through commercial attitude and proactive call management

  • Achieve better performance through improved maintenance structure in contact with customers and/or prospects

  • Knowledge and understanding of the client

  • Make interesting proposals to customers and prospects

  • Connect the client’s needs to the proposed offer

  • Bringing the client to a decision: closing techniques

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Content :

  • The difference between incoming and outgoing calls

  • Have more impact on your contact

  • Propose an attractive offer with appropriate argument

  • How to recognize purchasing signals?Dynamically exploit purchasing signals

  • Manage any objections

  • Conclude each interview in a positive manner

  • Formulate own objectives in an action plan

 

 

Target audience :

Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

Formule:

 

All-in at the Parc Hôtel Alvisse in Luxembourg (welcome breakfast, morning and afternoon sweets, lunch and drinks).

Welcome from 8am.

Workshop from 9 to 6pm.

Syllabus included.

Hôtel night at special rate.

Looking forward to meeting you!

The G2E Team

Contact: +32.468.53.20.58 or chenrar@growtoexcellence.com