mercuri international Benelux
"Mercuri International's success is due to the high quality of the selection of its expert consultants, their values and their sense of commitment.
Mercuri International is in the TOP 20 of the Sales Training ranking for the 6th consecutive year.
What are the
In-company coaching, in our business centers or blended learning (combination of digital and skype and face-to-face).
We adapt to your needs!
What training courses are available?
"Selling and achieving results"
Even though sales techniques are evolving, there will always be basic sales and communication techniques. This course offers those who are new to sales (or who want to develop) an overview of method, in a true discovery, by training, by experience and by observation in a very interactive and pragmatic session, led for a sales professional.
Achieve better results through a more professional sales attitude
Achieve better results by improving the interview structure during prospecting visits
Knowing and understanding the customer
Linking the customer's needs with the proposed offer
Leading the customer to a decision: closing techniques
"Differentiate with added value for your customers"
As a salesperson, you are invited to an interview and you seem to be one of many people the prospect will talk to. The prospect wants to talk to a number of specialists like you, but says he has no preference for you and sees little difference between vendors.
Learn to position and sell your own organization and products or services in a distinctive and valuable way
Learn how to increase customer value, shorten the quote/order cycle and deepen the relationship with the customer
Give real advice to the customer based on your understanding of their situation and needs
Key Account Management
"Create the structure and plan for a true (long-term) partnership"
Key accounts require a different, more structured approach. With a long-term focus, the Key Account Management approach gives participants the opportunity to develop an Account Plan, and to plan a number of activities and interactions in order to create a true partnership.
Discover the different elements of an effective Key Account strategy
Analyze the customer situation and implement a sales strategy
Establish a Key Account
Operational plan and conduct and manage meetings with the Key Account team
Put in place the measurement tools for an efficient key account management
How to negotiate with buyers who are more and more trained and who hold the power? Negotiating profitable deals requires a structured approach with thorough preparation. Few salespeople who negotiate have identified their negotiating style and prepare accordingly. This training will allow you to discover all the rules of commercial negotiation, and to no longer lose your high-stakes negotiations.
Prepare and structure your negotiation to be able to identify the real stakes of the account
Identify your own negotiating behavior and find a behavior adapted to the situation and to the interlocutors
Strengthen your negotiating mindset to reach more effective agreements
Acquire winning reflexes in difficult negotiation situations
Know the buyer's tactics and how to thwart the maneuvers
Customer Service Representative
"Become an Ambassador"
Your customer service is the entry point to your company. The welcome, the service, the speed of response, the efficiency are the key words of your customers' satisfaction.
Achieve better results through a commercial attitude and a proactive management of calls
Achieve a level of satisfaction in any situation with the customer
Manage the customer, conduct the interview and guide the customer to an acceptable solution
Represent your company and be perceived as an ambassador
"Empowering your sales activities through the internal service"
You want to empower your Customer Service employees towards a new value-added activity. You want to make them more autonomous with your customers and develop a new sales communication strategy, all in collaboration with the sales force.
Achieve better results through a commercial attitude and proactive call management
Achieve better performance by improving the interview structure during contacts with customers and/or prospects
Knowing and understanding the customer
Make interesting proposals to customers and prospects
Make the link between the customer's needs and the proposed offer
Leading the customer to a decision: conclusion techniques
Let's talk together !
Tell us about your challenges today, we will read you and get in touch with you for a next inspiring discussion.
Esplanade du Val
4100 Seraing, BE
+32 468 53 20 58
2nd Floor, Building F11, No. 200
Linhu Avenue, Xinwu District, 214000 Wuxi
+86 138 1281 0831