Workshop Customer Service Representative

Business School

1 day

Parc hôtel Alvisse, Luxembourg

Your customer service is your company’s entry point. The welcome, the service, the speed of response, the efficiency are the key words of the satisfaction of your customers.

 

Goals :

  • Achieve better results through a commercial attitude and pro-active call management

  • Achieve a level of satisfaction in any situation with the client

  • Manage the customer, conduct maintenance and guide the customer to an acceptable solution

  • Represent your company and be seen as an ambassador

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Content :

  • Achieve better results through commercial attitude and proactive call management

  • Achieve a level of satisfaction in any situation with the client

  • Manage client, conduct maintenance and guide client to an acceptable solution

  • Represent your company and be perceived as an ambassador

 

 

Target audience :

Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

Formule:

 

All-in at the Parc Hôtel Alvisse in Luxembourg (welcome breakfast, morning and afternoon sweets, lunch and drinks).

Welcome from 8am.

Workshop from 9 to 6pm.

Syllabus included.

Hôtel night at special rate.

Looking forward to meeting you!

The G2E Team

Contact: +32.468.53.20.58 or chenrar@growtoexcellence.com