You want to boost your Customer Service employees towards a new value-added business. You want to make them more autonomous with your customers and develop a new sales communication strategy, all in collaboration with the sales forces.

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Goals :

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• Achieve better results through commercial attitude and proactive call management

• Achieve better performance through improved maintenance structure in contact with customers and/or prospects

• Knowledge and understanding of the client

• Make interesting proposals to customers and prospects

• Connect the client’s needs to the proposed offer

• Bringing the client to a decision: closing techniques

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Content :

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• The difference between incoming and outgoing calls

• Have more impact on your contact

• Propose an attractive offer with appropriate argument

• How to recognize purchasing signals?Dynamically exploit purchasing signals

• Manage any objections

• Conclude each interview in a positive manner

• Formulate own objectives in an action plan

 

 

Target audience :

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Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

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Formule :

 

All-in in one of our Business Centers (breakfast, morning and afternoon sweets and lunch, all drinks included).

Welcome at 8 am.

Workshop from 9 to 6pm.

Syllabus included.

Possibility to book a room at a special rate.

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