Business School

Inside Sales

1 day

Group : 10-12 people

You want to boost your Customer Service employees towards a new value-added business. You want to make them more autonomous with your customers and develop a new sales communication strategy, all in collaboration with the sales forces.

 

Goals :

  • Achieve better results through commercial attitude and proactive call management

  • Achieve better performance through improved maintenance structure in contact with customers and/or prospects

  • Knowledge and understanding of the client

  • Make interesting proposals to customers and prospects

  • Connect the client’s needs to the proposed offer

  • Bringing the client to a decision: closing techniques

Content :

  • The difference between incoming and outgoing calls

  • Have more impact on your contact

  • Propose an attractive offer with appropriate argument

  • How to recognize purchasing signals?Dynamically exploit purchasing signals

  • Manage any objections

  • Conclude each interview in a positive manner

  • Formulate own objectives in an action plan

 

 

Target audience :

Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

Formule :

 

All-in in one of our Business Centers (breakfast, morning and afternoon sweets and lunch, all drinks included).

Welcome at 8 am.

Workshop from 9 to 6pm.

Syllabus included.

Possibility to book a room at a special rate.