Business School

Customer Service Representative

1 day

Group : 10-12 people

Your customer service is your company’s entry point. The welcome, the service, the speed of response, the efficiency are the key words of the satisfaction of your customers.

 

Goals :

  • Achieve better results through a commercial attitude and pro-active call management

  • Achieve a level of satisfaction in any situation with the client

  • Manage the customer, conduct maintenance and guide the customer to an acceptable solution

  • Represent your company and be seen as an ambassador

Content :

  • Achieve better results through commercial attitude and proactive call management

  • Achieve a level of satisfaction in any situation with the client

  • Manage client, conduct maintenance and guide client to an acceptable solution

  • Represent your company and be perceived as an ambassador

 

 

Target audience :

Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

Formule :

 

All-in in one of our Business Centers (breakfast, morning and afternoon sweets and lunch, all drinks included).

Welcome at 8 am.

Workshop from 9 to 6pm.

Syllabus included.

Possibility to book a room at a special rate.