Your customer service is your company’s entry point. The welcome, the service, the speed of response, the efficiency are the key words of the satisfaction of your customers.

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Goals :

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• Achieve better results through a commercial attitude and pro-active call management

• Achieve a level of satisfaction in any situation with the client

• Manage the customer, conduct maintenance and guide the customer to an acceptable solution

• Represent your company and be seen as an ambassador

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Content :

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• Achieve better results through commercial attitude and proactive call management

• Achieve a level of satisfaction in any situation with the client

• Manage client, conduct maintenance and guide client to an acceptable solution

• Represent your company and be perceived as an ambassador

 

 

Target audience :

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Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.

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Formule :

 

All-in in one of our Business Centers (breakfast, morning and afternoon sweets and lunch, all drinks included).

Welcome at 8 am.

Workshop from 9 to 6pm.

Syllabus included.

Possibility to book a room at a special rate.

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