Your customer service is your company’s entry point. The welcome, the service, the speed of response, the efficiency are the key words of the satisfaction of your customers.
​
Goals :
​
-
Achieve better results through a commercial attitude and pro-active call management
-
Achieve a level of satisfaction in any situation with the client
-
Manage the customer, conduct maintenance and guide the customer to an acceptable solution
-
Represent your company and be seen as an ambassador
​​
​
Content :
​
-
Achieve better results through commercial attitude and proactive call management
-
Achieve a level of satisfaction in any situation with the client
-
Manage client, conduct maintenance and guide client to an acceptable solution
-
Represent your company and be perceived as an ambassador
Target audience :
​
Employees of the internal sales department in contact with customers, in order to offer their services, for sale and after sale. Their activities are part of a team’s commercial approaches in collaboration with the field team, such as independent approaches from an internal and autonomous service.
​
Formule:
All-in in one of our Business Centers in Liège (welcome breakfast, morning and afternoon sweets, lunch and drinks).
Welcome from 8am.
Workshop from 9 to 6pm.
Syllabus included.
​
Looking forward to meeting you!
​
The G2E Team
​
Contact: +32.468.53.20.58 or chenrar@growtoexcellence.com
​
​
​